From Clunky to Engaging: Roset Reinvents Its Intranet
Roset sought to modernize a disengaging intranet. The team turned to Mozzaik365 to create a dynamic and user-centric communication tool.
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Company Presentation: A Global Leader in Premium Furniture
Roset is an internationally recognized brand in the high-end furniture industry. With 50 integrated stores and nearly 400 points of sale around the world operated through dealers and franchisees, Roset combines elegance, design, and craftsmanship. At the heart of the company’s mission is the desire to build lasting relationships with customers while enhancing the value of their brand experience. Supporting this vision is Fanny Verchere, Store Support Manager, who oversees the software and intranet tools deployed to assist retail teams worldwide. These tools include 3D software, order entry systems, and above all, a central intranet and extranet platform to streamline communication across the business.
The Challenge: An Intranet Nobody Wanted to Use
Before Mozzaik365 entered the picture, Roset already had an intranet in place. However, it was far from optimal. The platform was described internally as “just a series of links,” lacking the design, structure, and clarity that teams needed to navigate daily operations. Employees found the experience dull and uninspiring, which discouraged them from using it altogether. For an organization spread across hundreds of locations, this was more than just an inconvenience—it was a barrier to alignment, collaboration, and efficient information sharing. Roset was looking not just for a platform, but for a renewed way to engage employees and centralize internal knowledge.
Smooth Deployment
Setup and training were fast and intuitive for contributors.
Strong Contributor Involvement
Contributor training led to greater engagement and intranet acceptance.
Modern Visual Identity
The intranet became attractive and web-like, encouraging daily usage.
Why Roset Chose Mozzaik365: Simplicity, Visibility, and Value
Mozzaik365 offered Roset the opportunity to completely rethink the way information was shared and accessed across the company. The implementation itself was described as simple and seamless by Fanny Verchere, and the change management was carefully orchestrated. Contributor teams received training and felt involved in the process, which encouraged adoption from day one. Email campaigns were used to build anticipation and awareness, followed by in-person presentations to explain the goals behind the new intranet. What made Mozzaik stand out was its ability to offer components not natively available in SharePoint, allowing Roset to deliver a modern, web-like user experience. As Verchere put it, “Mozzaik's components are of very good quality… our intranet now looks more like a website than a SharePoint site”.
Key Success Factors
Smooth Deployment
Setup and training were fast and intuitive for contributors.
Strong Contributor Involvement
Contributor training led to greater engagement and intranet acceptance.
Modern Visual Identity
The intranet became attractive and web-like, encouraging daily usage.
Fanny Verchere