In a context of digital transformation and the rise of hybrid work, the intranet is becoming an indispensable tool for both private companies and public organizations.
In 2017, according to a study conducted by Cap'Com, three quarters of the local authorities and public establishments surveyed said they already had such a platform, and three quarters of those who were not yet equipped planned to create an intranet soon.
Faced with the legitimate enthusiasm of administrations and public companies for this technology, a question arises: how to set up an intranet in the public sector?
Are you interested in this topic? In this article, Mozzaik365 gives you the keys to carry out this project and find a supplier adapted to the needs of your structure and your workers as easily as possible.
Enjoy your reading!
The value of an intranet for public service workers
Intranets are a must-have communication and collaboration solution for both private and public sector players. According to the aforementioned Cap'Com study, 70% of public organizations that have an internal communication intranet consider it a tool they can't do without.
And for good reason, an intranet platform facilitates the sharing of information (HR information, Who's Who, etc.) and the targeting of communications to the populations concerned, for example thanks to a personalized "News Wall". But that's not all...
A digital workspace also fosters internal collaboration, especially when civil servants and employees are telecommuting or working in the field. It provides access to co-editing tools (Microsoft Whiteboard, Excel Live, Word, etc.), shared to-do lists and Wikis for creating a common knowledge base.
Finally, when it includes an internal social network and bears the organization's colors, an intranet portal is a channel for disseminating the organization's culture and a vector for cohesion among employees. It breaks down silos, reinforces team spirit and fosters a sense of belonging among workers and employees.
🚀To go further, discover the must-have features of a good intranet
The particularities of an intranet project in the public sector
Although the benefits of a Digital Workplace are identical for public and private entities, the intranet projects carried out by the public sector have certain specificities.
First and foremost, the chosen solution must provide the highest level of IT security to ensure the integrity of data, especially that of users and constituents. For example, Microsoft365 provides protection against unauthorized access and online threats, including ransomware and malicious emails.
Then, the service provider in charge of the creation and maintenance of the intranet is designated after a call for tenders or chosen from a public purchasing group such as the "Union des Groupements d'Achats Publics", or UGAP.
💡 Did you know. UGAP is an intermediary between suppliers and public customers. It offers the latter a catalog of publishers already selected after tenders, in compliance with the rules of public procurement. Thanks to this public purchasing center, public players save time, money, security and simplify their purchases. And, the icing on the cake: the Mozzaik365 Digital Workplace is referenced in the UGAP multi-publisher catalog!
Steps to implement an intranet in the public sector
Given the particularities of intranet projects carried out by public organizations, the implementation of a Digital Workplace intended for an administration, a community or a state-owned company must follow several steps that are specific. Here are some of them:
Step 1: Take stock with stakeholders
The first step in creating an intranet is to take stock of the existing one. At this stage, if your organization already has a digital workspace, you must collect feedback to it: what suits the users and the IT department, what features are missing, what could be improved, etc.
Step2: Write a specification
The creation of a specification document is a key step in the of an intranet. This document will serve as a roadmap throughout the project, determining the various characteristics of your Digital Workplace and finally allow your provider to know what you expect from them.
Your specifications should be divided into different sections:
- A presentation of your company, its context and its objectives;
- A description of your functional needs and technical constraints;
- A description of the services expected from your supplier (planning, deliverables, support, etc.);
- A description of the intranet you want to obtain in fine (use cases, user experience, etc.).
👍 Need a helping hand to establish your specifications? Check out our downloadable specifications document and fill it out for a complete intranet project!